Customer Service (2)

Job Summary:

This position supports TTY Sales by processing customer orders, assisting with any questions a customer may have regarding their order, assisting production personnel with any updates or questions, and making sure the order goes smoothly from when the order is handed off until it has been received by the customer.

Duties & Responsibilities:

  • Supports TTY Sales
  • Processes customer PO’s and order in ENT
  • Works with Purchasing to get the necessary materials ordered
  • Works with Production Art to get the CD/PDF (Production Proof) created
  • Assists customers with any questions or concerns regarding their order(s)
  • Assists production personnel with any questions or updates
  • Ensures the order goes smoothly from the moment it is handed off to CS until it has shipped to the customer

Experience & Education:

  • High School Diploma or General Education Degree (GED)
  • Microsoft Office Suite experience or knowledge
  • Data entry and/or customer service experience


  • Able to read and comprehend instructions, correspondences, and memos
  • Able to write correspondences
  • Able to communicate effectively one-on-on and in groups with customers and other employees
  • Able to perform basic mathematics (add, subtract, multiply, and divide) in all units of measure, using whole numbers, common fractions, and decimals
  • Able to work under pressure

Reasoning Ability

  • Understand and carry out detailed but uninvolved written and/or oral instructions
  • Problem solving

Physical Demands

  • Sitting and looking at a screen for extended periods of time
  • Able to occasionally lift and/or move up to 20 pounds
Job Category: Customer Service
Job Type: Full Time
Job Location: T-Shirt Tycoon

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